Important Information
Booking Terms and Conditions
- A contract between you and the owner will come into existence when payment is received, and a booking confirmation is issued showing the confirmed holiday dates. The contract binds you & all the members of your party. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms & conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking.
- The full holiday cost is payable at the time of booking.
- All cancellations must be made and notified prior to 48 hours of the start of your holiday to receive a full refund. If you cancel your holiday within the 48 hours, the full cost remains and is non-refundable.
- We strongly advise that you take out comprehensive travel insurance to cover cancellations. If you choose not to, then you accept responsibility for any loss that you may incur due to your cancellation.
- Your booking will not be cancelled by the owner except in exceptional circumstances beyond our control. Notification will be given of the cancellation as soon as possible and we will promptly refund all payments made for your holiday. Our liability for cancellation will be limited to payments made to us.
- The maximum number of persons using the accommodation at any time must not exceed the booking, and only the number of persons on the booking form can occupy the property. We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition.
- Tenancies normally commence at 4pm, unless otherwise agreed, and guests are required to vacate the rental by 11am on the day of departure. This allows the accommodation to be thoroughly cleaned and prepared for incoming guests.
- Damages and breakages – please treat the facilities & accommodation with due care so that other guests may continue to enjoy them. If you notice something is missing or damaged in your accommodation, please let us know immediately so that we can take the appropriate action. If there has been any damage or breakages during your stay, we would be grateful if you could report them promptly before check-out. The accommodation will be inspected at the end of the holiday & you may be charged for any loss or damage.
- The owner reserves the right to make a charge to cover additional cleaning costs if the client leaves the property in an unacceptable condition.
- The owners are not responsible for the loss of any personal belongings or valuables of the guest.
- Any problem or complaint which the client may have concerning their holiday must be immediately reported directly to ourselves and we will endeavour to put matters right. Any complaints not reported to the property manager at the time and only reported after the guest has returned from holiday will not be considered by the owner.
Coronavirus (COVID-19) Statement
Before you arrive …
We are asking all guests to ensure that all the following statements apply to them:
- None of your party have any of the symptoms of Coronavirus.
- None of your party are waiting for a Coronavirus test result to come back.
- None of your party have been advised by NHS 111 to be tested or been in contact with anyone who has tested positive within 14 days of the arrival date.
- None of your party have travelled from an area of the UK or a country that has quarantine restrictions against it within 14 days of the arrival date.
- (Local restrictions in place in England, Scotland, Wales and Northern Ireland & Guidance of exempt countries by the Scottish Government).
If you experience any of the symptoms of Coronavirus (COVID-19):
- Go to NHS Scotland Test and Protect
- Do not go to the local GP surgery, pharmacy or hospital.
During your stay …
Please remember to wash your hands, use hand sanitiser, sneeze and cough into tissues and dispose of them correctly. All surfaces should be kept clean and disinfected. If something breaks or there is a problem at the property, please contact us at Thistledea Holidays. We will liaise with guests to ensure any issues can be resolved easily and with minimal impact.
As you venture around the area, please respect all restrictions and guidance that is in place.
Remember that though you are on holiday, face masks should be worn indoors in all public areas and on public transport, have a bottle of hand sanitiser to hand and use it before entering a shop, restaurant or museum. And if staff ask you to wait before entering, just remember, that’s OK … you’re in no rush, you’re on holiday!
The morning of your departure …
At the end of your stay, it is especially important that guests leave at the correct time. With the additional cleaning required, housekeepers really do need the full amount of time to get everything completed within.
We appreciate if all guests can ensure the fridge and freezer are emptied of food and condiments, all bins are emptied and taken to the external refuse bin, and all glass is taken to the recycling points.
As each property is unique and taking a slightly different approach, there may be property specific instructions left for you to follow. These should be listed in the information given at the property.
To maintain wellbeing for everyone, it is vital that these as well as any general restrictions in place in the area are followed.
Thank you for your understanding, and have a wonderful, safe holiday.